Saturday, September 04, 2010

Sevice with uno Sorriso

You may recall that last year around this time I went shopping for new glasses with my friend Marco. He shamed me into doing away with the professor look and with Laurent's final approval I started sporting a pair of light weight trendy Adidas frames.

Well while on vacation I went to take them off to thoughtfully suck on the temple arm after having read something profound - okay it was a menu in a restaurant, but they can be profound - and one of the nose pads arms, nose pad attached, remained resting in place. Now one does not expect that bits and pieces of a pair of very, very, very expensive Adidas glasses will detached themselves of their own free will. Particularly not when they are made of the same metal as is reported to be used on intergalactic space probes and have been futher tempered in the fires of the damned.

Given that I no longer could find the receipt and the level of customer service I have experienced on most occasions here in Roma - we won't rehash the IMAC story - I expected the worst. I knew they couldn't be repaired and what were the chances of having them replaced? Give it a try said my ever optimistic spouse. Give it a try said my friend Marco in a tone of patriotic defensiveness. Give it a try said my friend Laurie with a bit of a smirk.

So yestreday morning I walked into the Optica looking for Andrea, the good looking young man who had first served me, knowing he would be, at the least, nice to look at if not sympathetic to my sorry tale. No luck - a total stranger was sitting in front of the D&G display with that "I am a sales person in an exclusive store sitting in front of a display of glasses you could never afford." look on his face. So I took a deep breath and launched into my standard apology for my bad Italian with my very English accent and explained - with many descriptive gestures - what had happened.

Okay said the Gentleman - no really he said okay. He looked at the de-nose-paded frames, weighed them in his hand and then said: I'm sorry... Oh boy I thought here it comes - I had 16 days to return a product I wasn't satisfied with! Where is my bill? What did I do to break them? ... but it will take about five days to get a replacement.

What? My jaw dropped! Is that too long? he asked. I was gobsmacked but managed to stammer an incredulous no. I had another pair of glasses - my old professor ones - with me so it wasn't going to be a problem. He smiled, took my name, cell number and copied down the serial number on the frame. And with a very friendly wave said: I'll call you the minute they are ready. Arrivederci

I reeled out of the store into the bright sunlight of Viale Regina Margherita - okay part of that was trying to get accustomed to the focus on the old glasses. Had this been a dream? There had been no fight! No argument! No looking superior! No curt cutting off in mid-whine! In less than two minutes my problem had been solved. Take a note of the date - September 3, 2010 at 1045, I was in Roma and I had received Service, capital S, with a SMILE.

04 settembre - Santa Rosalia

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4 comments:

Michelle | Bleeding Espresso said...

Yes, Willym, there *is* a Babbo Natale! Who knew?!

Debra She Who Seeks said...

Ha ha, very funny story and well written!

YELLOWDOG GRANNY said...

that just plum tickles the crap out of me...nice going

Blake said...

And you thought Santa Claus was dead.
Uncle Pervy